Frequently Asked Questions
Who is behind this initiative?
This is done under The Trustee of the Earth Badge Trust. Currently, Chris Canales is spearheading the community effort.
Is this a Class action?
No, not at this stage. We are co-locating all the information so that we can see who have been impacted. We may use this information to approach law firms or make a direct application. However, this will be communicated with all that join prior to any actions being taken.
Do I have to pay to participate?
No. We are not asking for money and there is no one on our behalf asking for money. All communications will come from gamecornerau@gmail.com and contain your case number.
What happened with TRAcon 2024?
TRAcon 2024 was a planned event that was unexpectedly cancelled. The organizers have allegedly not provided refunds to ticket holders, leading to this community-driven initiative to seek resolution.
Who can submit a complaint?
Anyone who purchased tickets for TRAcon 2024 and has not received a refund can submit a complaint through our form.
What information do I need to provide?
You'll need to provide your personal details, information about your ticket purchase (including type, number, and cost), and any supporting documentation you may have.
How will my information be used?
Your information will be used to assess the scale of the issue and potentially to support legal action. We will not share your personal information with third parties except as necessary for potential legal proceedings.
What are the next steps after I submit my complaint?
After submission, you'll receive a confirmation email with your case number. We'll keep you updated on any developments via the email you provided.
Can I update my information after submitting?
Yes, you can update your information by contacting us at gamecornerau@gmail.com with your case number.
What potential outcomes can we expect?
Potential outcomes could include a group refund negotiation, legal action, or other forms of resolution. We'll communicate all potential actions before proceeding.
How long will this process take?
The timeline is uncertain at this stage. Resolving such issues can take months or even years, depending on the course of action and the response from the TRAcon 2024 organizers.
Are you affiliated with the TRAcon 2024 organizers?
No, we are not affiliated with the TRAcon 2024 organizers. This is an independent, community-driven initiative.
What if I can't find my ticket information?
Provide as much information as you can remember. If you have any email confirmations or bank statements showing the purchase, these can be helpful.
Is there a deadline to submit a complaint?
While there's no strict deadline, we encourage you to submit your complaint as soon as possible to ensure your information is included in our assessment and any potential actions.
How can I stay updated on the progress?
We'll send updates to the email address you provide in your complaint. You can also check this website for any public updates.
What if I've already received a partial refund?
You should still submit a complaint. Please include information about any partial refunds you've received in the additional comments section of the form.
Can I remain anonymous?
While we need your contact information to process your complaint, your personal details will be kept confidential and only used for the purposes of this initiative.
What if the TRAcon 2024 organizers contact me directly?
If you're contacted directly by the organizers, we recommend you inform us immediately. Do not agree to any settlements without consulting us first, as it may affect the broader initiative.
How can I help beyond submitting my complaint?
Spreading awareness about this initiative to other affected TRAcon 2024 ticket holders is incredibly helpful. The more people who submit complaints, the stronger our position.